Important Update as of 21.12
If you are expecting your order before Christmas, we want to assure you that it has already been shipped or will be shipped in the coming days to ensure timely delivery.
At the moment, there are delays with tracking numbers in Europe and the United Kingdom. Please rest assured, your product will be delivered to you.
We are actively working to improve this situation, expediting the process of updating tracking numbers and delivery notifications.
If you have any questions or need further information about your order status, please contact our support service on the website.
Thank you for your understanding and patience.
We're experiencing temporary delays in our product shipments to warehouses due to the recent blockage of Ukrainian trucks at the Polish border, rather than issues with customs clearance between Ukraine and Poland.For further details, please refer to the latest news updates here:
However, we're pleased to inform you that our goods have now reached our warehouse and are being prepared for immediate dispatch. These unforeseen delays have resulted in a backlog of product deliveries and an increased workload for our customer support service. Consequently, we've temporarily suspended our chat and social media comments to manage the support workload more efficiently.
If you've reached out to us, kindly await our response without using other channels. This will enable us to assist you more effectively. We're actively shipping products daily and anticipate completing all orders before the holiday season.
Thank you for your patience and understanding.