FAQ

Main questions

You can email us at: info@goodevas.com or call us on +1 302 266 1412. You can also message us via chat on the website.

Please, email us at info@goodevas.com and describe your problem. Our customer support will contact you to resolve the issue within a few hours.

You can subscribe to our newsletter while placing the order. Select 'Email me with news and offers' under the email section.

Orders, Shipping and Refunds

Add items you want to buy to the cart clicking the “add to cart” button. Then find a check out page on the right top of the page. Choose the payment option, fill in the details. Select the shipping service and pay for the order.

Customs fees and additional import duties are included in the prices for next countries:
1. United States of America
2. The United Kingdom
3. European Union members.

Attention! Customs fees and additional import duties are not included in the prices or shipping costs for customers from Australia and Canada.

1. Place the items you want to buy in your shopping cart.

2. While proceeding to the checkout, enter the Promo Code in the field provided.

All information about the shipping is available from the link: https://goodevas.com/pages/shipping-info

To initiate a return, you can contact us at info@goodevas.com. Due to our shop policies, buyers are responsible for return shipping costs.

Yes. We don’t receive any information about your credit/debit card.

All information about the shipping costs is available from the link: https://goodevas.com/pages/shipping-info

We have warehouses in the UK, Germany, and the US for quicker delivery to our customers.

Yes, we can ship orders to the US, Canada, the UK, and European Union countries.

Questions about products

Yes. All our products have CE and CPC certificates.

Goodevas is a Ukrainian company, and all our products are produced in Ukraine.

The gym sets from Goodevas are suitable for kids aged from 6 months to 7 years old.

The Goodevas playhouses are suitable for kids aged 1 to 7 years old.

The assembly instructions are included in the package. You can find the video tutorials on how to assemble our products on this page: https://goodevas.com/pages/install-tutorial

We recommend covering the toys with a blanket when they aren’t in use. The products have to be protected from humidity and exposure to heat.

Please, contact us at info@goodevas.com and we will gladly send you the new details.

Our products are covered with linen oil and beeswax, which allows you to use Goodevas toys outside. If you would like to use it outdoors, please be aware of weather conditions like sun, rain, and others that can make usage time shorter, so it is only up to where you would like to use your product.